The implementation of a holistic eGovernment solution approach is about more than the economic increase of usage figures or the rejuvenation of the image. Efforts should also focus on the need to support citizens in real-life situations where personal encounters are very limited. As the COVID-19 pandemic has shown once again, this situation can suddenly affect large parts of the population. On the way to implementing an eGovernment strategy, there are 3 sub-goals that should be targeted:
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